Who we are

We are Lily and Lark Gardening, a garden maintenance and border design partnership based in Suffolk, UK.

Names: Siân Francis & Susan Ashford
Phone Number: 07758 744 290
E-mail: info@lilyandlark.co.uk
Website: www.lilyandlark.co.uk

The type of personal information we collect

We currently collect and process the following information:

Client Information

  • Names
  • Addresses
  • Telephone numbers
  • Email addresses
  • Payment information
  • Any other personal information shared by you in correspondence with you

Website Cookies

Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement.

As with most online services, our website uses first-party and third-party cookies. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.

The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.

Essential: Some cookies are essential for you to be able to experience the full functionality of our site. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal information.

Statistics: These cookies store information like the number of visitors to the website, the number of unique visitors, which pages of the website have been visited, the source of the visit, etc. These data help us understand and analyse how well the website performs and where it needs improvement.

Functional: These are the cookies that help certain non-essential functionalities on our website. These functionalities include embedding content like videos or sharing content of the website on social media platforms.

Preferences: These cookies help us store your settings and browsing preferences like language preferences so that you have a better and efficient experience on future visits to the website.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for the purpose of employing our services for garden maintenance and border development.

We use the information that you have given us for the purpose of establishing new clients and growing our business.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

  • Your consent. You are able to remove your consent at any time. You can do this by contacting us on the details above.
  • We have a legitimate business interest

Who we share your data with

We may share client contact information or addresses with independent contractors and software providers that need to know the information in order for us to run our business and provide our services, such as for the purpose of delivery to your property or to maintain accounting records.

Website visitor comments may be checked through an automated spam detection service.

For information on what information may be collected by WordPress (Automattic) when you visit our website please see the Automattic Privacy Policy.

Embedded content from other websites

Our website may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How we store your personal information

Your information is securely stored in password-protected electronic devices and locked properties.

We keep client information for 7 years, for financial record-keeping purposes.

Enquiries from prospective clients which do not result in the employment of our services are retained for 1 year.

We will then dispose your information by deleting electronic records and destroying paper records.

Your data protection rights

Under data protection law, you have rights including:

  • Your right of access – You have the right to ask us for copies of your personal information.
  • Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
  • Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
  • Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at on the details above if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us on the details above.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk